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Case Study 1: System
Training and User Services:
Pennsylvania Appellate Court Case Management System (PACMS) and Common
Pleas Case Management System (CPCMS)
The Administrative Office of Pennsylvania Courts (AOPC) selected The Davison
Group as training vendor for these two statewide multi-million dollar
projects. The projects called for development and execution of a training
plan, help system, and design and production of training and user support
materials for thousands of end users across the Commonwealth.
As the training consultant, The Davison Group worked closely with the
software and database developers, as well as with AOPC staff, the courts,
and users to develop and implement the training approach, plan, and schedule.
We provided a wide range of user training and support materials, including
training case scenarios and documentation, visual aids, user and reference
manuals, instructional graphics, and a comprehensive online help system.
Our project team had heavy involvement in all design and testing phases
and guided end users through several test cycles, capturing feedback and
providing it to the AOPC and project partners.
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Case Study 2: System
Design, Program Development, and Testing:
Pennsylvania Child Support Enforcement System (PACSES)
The Davison Group was a subcontractor to Lockheed Martin Information Management
Services to provide consultant and management services related to the Department of Public Welfare's PACSES
system design, program development, and system testing. The PACSES project
automated all of Pennsylvania’s Domestic Relations Sections into
a single, unified statewide child support system as required by federal
regulations. The Davison Group had lead responsibility for validating
functional requirements, mapping system functionality to regulatory requirements,
and developing form templates and data tags, as well as responsibility
for quality assurance and system testing. This major automation project
involved facilitating the input of numerous county and state child support
staff, representing over 3,000 users in 67 counties.
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Case Study 3: Organizational
Transformation and Team-building:
Manufacturing Collaborative
The Davison Group was engaged by Ben Franklin Technology Partners of Northeast
Pennsylvania to reorganize and facilitate a manufacturing collaborative
of 18 small companies (ranging from 12 to 250 employees)
that individually were unable to compete for large-scale opportunities
in the rapidly changing technological environment. The Davison Group worked
with member companies to develop mechanisms to form “virtual”
organizations that enabled them to reconfigure, collaborate, and compete
successfully to win business opportunities. This project subsequently
became part of Pennsylvania's Lightning Manufacturing initiative.
As a training vehicle for this project, The Davison Group created prototype
multimedia software—a guide to successful organizational change with
an emphasis on the personal interactions and relationships behind organizational
restructuring efforts, integrated with technology. This prototype allowed
participants to pose their own questions, then seek and support their
own solutions within a non-linear environment conveying real life complexity.
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Case Study 4: Benchmarking
Study:
School District of Springfield Township
The Davison Group conducted a comprehensive benchmarking project for this
Montgomery County, PA, school district to enhance K-12 strategic planning
and provide a basis for assessing the impact of curricular changes. Data
on 85-100 academic, behavioral, and demographic variables specified by
project teams were collected and analyzed. The study produced class performance
profiles and assessments of sub-group student performance. The results,
which dispelled some long-held myths and assumptions, led to greater performance-driven
planning and decision-making and the development of action plans for each
school.
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Case Study 5: Business Process
Review/Nonprofit Organization:
Alliance for Building Communities
The Davison Group conducted a detailed business process review for this
provider of low cost housing in Pennsylvania's Lehigh Valley. The agency
had undergone a recent period of rapid growth, which had strained resources
in a number of departments and left uncertainty as to resources available
for ongoing operations and the future direction of the organization.
A comprehensive interview and questionnaire process
for both staff and board members was the basis for evaluating their positions on the state and direction of the agency,
and kicked off a series of meetings to discuss the results and begin an
extensive team building process. The resulting task plan delivered to
the Board of Directors contained over 100 recommendations for operational
improvements, many of which were put into action immediately, with others
incorporated into the organization's long term improvement plan.
The Davison Group provided technical assistance in implementation of the task plan developed during our recent business process review. Services provided included executive coaching for the Management Team to enhance organizational and individual performance, restructuring of the chain of command, and development of comprehensive job descriptions for all staff.
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Case Study 6: Business Process
Review/Local Government:
Township of Palmer, PA
This Eastern Pennsylvania township contracted with The Davison Group to
review township operations in order to determine the adequacy of existing
organizational structures and whether procedures supported a common, unified
township mission. The comprehensive review of staffing utilization
and detailed business processes led to changes in staffing, operations,
policies, procedures, and workflow, as well as improved communication.
It also resulted in creation of the position of township manager and the
identification and screening of township manager candidates.
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Case Study 7: Publication
Design, Production, and Management:
Community Justice News
The Davison Group wrote, designed, edited and produced the quarterly publication Community Justice News for the Pennsylvania Commission on Crime and Delinquency. This project focused on community corrections strategies, technology, and efficiencies in Pennsylvania counties. The full-color publication was formerly known as Local Community Corrections, and in 2005 transitioned to an electronic document.
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