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Systems/IT

At each stage of a systems project, our work is custom-tailored to the client, the project, and the working environment. We do not use “cookie cutter” solutions. Our staff have extensive experience in:

• Testing, including build, integration, and user acceptance testing
• Training design, development, and implementation and training materials design and development
• Functional requirements mapping
• Independent verification and validation
• Design and development of sophisticated user support tools, including help systems and other online aids
• User documentation design and development

We believe that successful system design begins long before programmers write the first lines of code. Comprehensive review and analysis of the organizational and businesses processes to be served by the new system, and true understanding of the user community, are the first critical steps in a system design project’s life cycle. We are excellent communicators who can ascertain and manage user needs, satisfactions, and apprehensions, and employ strategies to manage them within project parameters.

Our broad experience encompasses functional requirements analysis and mapping; testing design, development, and oversight; and defect identification, analysis, and reporting. We work hand-in-hand with clients, users, and technical partners to identify the most elegant system solutions to technical and operational challenges, and
evaluate their effectiveness as implemented.

We involve end users in the testing cycle as part of system development, from testing individual application
“builds,” to how pieces of a system work together in an integrated fashion, to final user acceptance testing. The
earlier this feedback is obtained, the more easily and cost-effectively it can be incorporated into system design. We have extensive experience engaging users early and often in the testing cycle, identifying and employing subject matter experts and functional teams, and nurturing their ownership of the project so that they feel comfortable and secure in providing broad, informed feedback. This type of authentic input helps shape an emerging system into the best and most successful product possible.

This approach to testing also paves the way for training implementation and affords an opportunity to test the training design and materials. Our training plans are always based on the “real world” environment of the user… not only the daily tasks that must be transitioned to the new system, but also the way those tasks fit into the larger picture. Each training day is an opportunity to help users grow in their understanding of how their work affects that of their colleagues, and thus to enhance the collaborative effort that ultimately will make conversion and final handover smoother at every level.

Our user support staff are particularly skilled. We differ from most technical consultants in that we have outstanding writers and designers on staff to assure that all materials we produce, for online use or in hard copy, are exceptionally easy to use and understand. Our help systems are extraordinary in their comprehensiveness and accessibility.

Three examples of Davison Group systems engagements:


The Davison Group engaged with Arcus, Inc., to provide technical assistance for the Mayor’s Office of Information Systems of the City of Philadelphia, for transition to the statewide Common Pleas Case Management System for criminal case processing. Davison Group staff first conducted a gap analysis for the Clerk of Quarters Sessions and the city’s Justice Partners—the District Attorney’s Office, the Philadelphia Police Department, the Defender Association of Philadelphia, the Philadelphia Prison System, and Sheriff to determine current interdependencies with the Court and evaluate the systems impact of CPCMS adoption. The CPCMS/CCMS Integration Engagement was undertaken in response to the findings of the Gap Analysis project. We then provided project management and technical consulting assistance to those entities, and worked closely with the First Judicial District on system integration in final preparation for rollout to the new system. Following rollout, we provided technical support for the Justice Partners, and catalogued and worked through the resolution of issues affecting their business processes.
The Davison Group, working with the Administrative Office of Pennsylvania Courts and teams from Deloitte Consulting, Sybase, Ajilon, and other vendors, provided training and user services for two consecutive multi-million dollar court projects, the Pennsylvania Appellate Court Case Management System (PACMS) and the Common Pleas Criminal Case Management System (CPCMS). We developed and executed training plans encompassing thousands of users, from Justices of the Pennsylvania Supreme Court to county elected officials and filing clerks in the Courts of Common Pleas. We designed and managed integration and user acceptance testing for the newly developed software, convening teams of users from across the Commonwealth for in-depth analysis of system strengths and opportunities for improvement. We developed a dynamic online help system and comprehensive training and user reference materials to make each system user friendly and provide ongoing user support after handover.
The Davison Group served thousands of users statewide through its work on the Pennsylvania Department of Public Welfare's Child Support Enforcement System (PACSES). This complex project automated all of the Commonwealth’s Domestic Relations Sections into a single, statewide child support system. Teaming with Lockheed Martin Information Management Services, we provided consultant and management services for PACSES system design, program development, and testing, with lead responsibility for quality assurance and testing. We compiled input from numerous state and county child support staff to gather their views on software solutions that would best meet their needs.
Post Office Box 1398 Mechanicsburg, PA 17055 Phone: 717-649-5104